Typically, Courier representative will contact you within 3-5 days from the day you requested a return. However, it might sometimes take up to two weeks for a courier to collect the item.
If you have paid through electronic means (Credit or Debit card), the paid amount will be refunded to your fam4you account balance as a recharge. The amount paid can be used to pay/cover the cost of your next orders
We accept the return of item only if it is in an unopened, original box and/or packaging intact with all labels and barcodes on it, however, in this case, please contact fam4you customer support for more information.
A brand-new, unused, unopened, undamaged item in its original packaging. Packaging should be the same as when it was delivered to you.
The item can be returned to us through any courier you prefer
You can return an item for free within 14 days from delivery date, were by fam4you covers all the shipping charges.
If any customer, wants to cancel or change a specific variant in an order that they have made, they should be aware of paying 3 USD, as a cancellation fee, this is considered to be the fees of returning the product to the supplier